Sr. Director of Research
Accounting Today
Michael is a results-driven leader with over 25 years of experience in market research, across many industries. Michael's expertise spans the entire survey lifecycle, from initial questionnaire design and vendor selection to data processing, analysis, and reporting. He excels at leading large scale, complex, global research projects and delivering high-quality research data on time and within budget. He combines strategic thinking with a passion for collaboration and excels at understanding and meeting client needs. Prior to joining Arizent, Michael served as Director, Survey Operations at Forrester Research. Michael has a B.S. in Marketing from Philadelphia College of Textiles and Sciences, and a MBA from Saint Joseph’s University.
Accounting firms are under sustained pressure to grow—yet many remain constrained by operating models built for a different era. Static staffing structures, peak-season resourcing assumptions, and linear growth strategies often create inefficiencies during slower periods, strain teams during demand spikes, and limit long-term scalability.
Drawing on new Accounting Today research—including survey insights from U.S. firms with 30+ employees and operational data from organizations implementing flexible talent models—this session examines how leading firms are rethinking work.
Panelists will explore how how aligning talent flexibility with intelligent automation, analytics, and workflow technologies unlocks measurable gains in efficiency, productivity, scalability, and growth, providing a data-backed framework for how modern firms can build a more agile, resilient, and future-ready operating model.