Chief Customer Officer
Makosi
Lindsay Gaal serves as Makosi’s Chief Customer Officer, where she works closely with customers to shape global workforce strategies that drive profitability, performance and long-term growth. With nearly 20 years of public accounting experience in Workforce Strategy, Resource Management and Operations Lindsay brings a rare blend of HR leadership and operational expertise gained from her time at a Top 50 accounting firm and through her experience as a Makosi customer.
This dual lens allows her to understand the real pressures firms face when managing talent at scale. Today, she partners directly with customers to share industry best practices, helping firms build workforce strategies that strengthen teams, improve delivery, and support sustainable growth across global operations.
Accounting firms are under sustained pressure to grow—yet many remain constrained by operating models built for a different era. Static staffing structures, peak-season resourcing assumptions, and linear growth strategies often create inefficiencies during slower periods, strain teams during demand spikes, and limit long-term scalability.
Drawing on new Accounting Today research—including survey insights from U.S. firms with 30+ employees and operational data from organizations implementing flexible talent models—this session examines how leading firms are rethinking work. The findings highlight how flexible staffing strategies, AI-enabled tools, analytics, and technology-supported workflows across audit, tax, and advisory are transforming performance outcomes.
Panelists will explore how aligning talent flexibility with intelligent automation unlocks measurable gains in efficiency, productivity, scalability, and service delivery. Attendees will gain a practical, data-backed framework for building a more agile, resilient, and future-ready operating model—one capable of navigating demand volatility while sustaining growth.
This session is designed for firm leaders seeking operational clarity, strategic alignment, and actionable insight into modernizing their firm’s delivery model.